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Knowledge base

Account Management

My Account(3)How can I reset the Hugo's Way password?How To Verify My Phone Number On Hugo's Way View My Support Pin

Security(4)Where are my funds kept?How to verify my phone number?How to disable 2FA (Two-Factor Authentication)?I Want to Change the Device I am Using for Two-Factor Authentication

Getting Started

General(3)What are our spreads like?Where is Hugo’s Way located?What age do I need to be to sign up?

Getting Started(6)Why should I enable Two-Factor Authentication (2FA)?My personal details are wrong, why can’t I change them?Is there anyone that can help me?How do I transfer my funds to my trading account?How To Make a Deposit On Hugo's Way See all 6 articles

Affiliate Program

Hugo's Way Affiliates(4)How Do I Find My Affiliate ID?When Do I Get Paid My Affiliate Commission?How Much Affiliate Commission Will I Earn?What Benefits are Offered to Me as a Hugo’s Way Affiliate?

Trading

PRO4 Trading Platform(17)How to set up a custom password on PRO4 (Desktop Only)How do I See More Details About An Instrument?How Do I Find The Market Opening Times On PRO4 I logged into trading account but I cannot open a trade How to Remove Your PRO4 Account in PRO4 See all 17 articles

Trading(11)How can I report a problem with a trade?What are the Margin Call and Stop Out levels?What Account Types Do Hugo's Way Have?Does Hugo's Way have Islamic accounts?Do you allow hedging, scalping and news trading?See all 11 articles

Account Funding

Deposits(8)Depositing Bitcoin by using Credit/Debit card or Wire through Instacoins (3rd Party Platform)What are the minimum and maximum deposit amounts?What deposit methods are currently available?How long does it take to fund my account?Hugo's Way Currencies See all 8 articles

Withdrawals(7)What are the Minimum and Maximum Withdrawal limits?What is the withdrawal process?What are the Withdrawal Time Frames?What is the withdrawal process if I use my credit/debit card to deposit?What are the withdrawal methods currently available?See all 7 articles

Bonus FAQs(6)How do I claim a bonus?How do I unlock my bonus?What's the difference between a Deposit Match Bonus and a Capped Bonus?Which trades count towards my bonus?When is my bonus credited?See all 6 articles

Fees(8)What is the inactivity fee at Hugo's Way?How long does my account need to be inactive before I am charged a fee?How much is the inactivity fee?How much are the withdrawal fees?How much are the deposit fees?See all 8 articles

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