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Knowledge base

Getting Started

General(3)What are our spreads like?Where is Hugo’s Way located?What age do I need to be to sign up?

Getting Started(6)Why should I enable Two-Factor Authentication (2FA)?My personal details are wrong, why can’t I change them?Is there anyone that can help me?How do I transfer my funds to my trading account?How To Make a Deposit On Hugo's Way See all 6 articles

Account Management

Security(4)Where are my funds kept?How to verify my phone number?How to disable 2FA (Two-Factor Authentication)?I Want to Change the Device I am Using for Two-Factor Authentication

My Account(3)How can I reset the Hugo's Way password?How To Verify My Phone Number On Hugo's Way View My Support Pin

Affiliate Program

Hugo's Way Affiliates(4)How Do I Find My Affiliate ID?When Do I Get Paid My Affiliate Commission?How Much Affiliate Commission Will I Earn?What Benefits are Offered to Me as a Hugo’s Way Affiliate?

Account Funding

Withdrawals(7)Help - My Withdrawal Hasn't Reached me Yet What are the Withdrawal Time Frames?What are the Minimum and Maximum Withdrawal limits?What is the withdrawal process?What is the withdrawal process if I use my credit/debit card to deposit?See all 7 articles

Bonus FAQs(6)How do I claim a bonus?How do I unlock my bonus?What's the difference between a Deposit Match Bonus and a Capped Bonus?Which trades count towards my bonus?When is my bonus credited?See all 6 articles

Fees(8)What is the inactivity fee at Hugo's Way?How long does my account need to be inactive before I am charged a fee?How much is the inactivity fee?How much are the withdrawal fees?How much are the deposit fees?See all 8 articles

Deposits(8)How long does it take to fund my account?Can I Cancel a Deposit on my Hugo's Way Account?What deposit methods are currently available?Hugo's Way Currencies Help - My Deposit is Not Showing in my Account See all 8 articles

Trading

PRO4 Trading Platform(17)How to set up a custom password on PRO4 (Desktop Only)How do I See More Details About An Instrument?How Do I Find The Market Opening Times On PRO4 I logged into trading account but I cannot open a trade How to Remove Your PRO4 Account in PRO4 See all 17 articles

Trading(11)How can I report a problem with a trade?What are the Margin Call and Stop Out levels?What Account Types Do Hugo's Way Have?Does Hugo's Way have Islamic accounts?Do you allow hedging, scalping and news trading?See all 11 articles

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