PRO4 Trading Platform

How do I reset my trading account password?

To reset your PRO4 password, login to Hugo's Way and follow the steps below:

You must follow these procedures in order to reset your PRO4 password:

  • Log in to your customer profile at Hugo's Way.
  • Please choose "Trading Accounts" from the left-side menu after logging in.
  • Choose "Reset Password" after selecting the "Padlock" icon next to the relevant account.

You will receive the password reset email to the email address registered to your account.

Mon, 10 Apr, 2023 at 12:00
I logged into trading account but I cannot open a trade

Most likely you have logged in using the investor password. Please log out and then back in using the Trader Password. These details can be found in your PRO4 account-creation email.

Mon, 10 Apr, 2023 at 12:00
How do I create a Live Trading Account?

Please note: You would need to have made your first deposit before the system will allow you to create a Live Account.

You may then select the currency of your PRO4 account (USD/BIT/GBP/EUR/CAD/AUD) and the leverage you prefer. Finally, select 'Open Trading Account,' your live account will now be listed under your "Trading Accounts" tab.

An email will be sent to you with your log-in credentials. 

Mon, 10 Apr, 2023 at 12:00
How Do I Find The Market Opening Times On PRO4

You can locate the opening times in the instrument/pair specification section on PRO4.You need to right-click on the instrument/pair in the Market Watch window and click "Specifications".Public holidays are not accounted for. 

Mon, 23 Mar, 2020 at 12:00
How do I Customize the Charts?

You can customise the charts by:

  • Right-clicking on the chart
  • Select "Properties"
  • You will be able to change the colours to suit your preferences. 
  • For more options select the "Common" tab.
Mon, 23 Mar, 2020 at 12:00
How do I See More Details About An Instrument?

To be able to see more information, you need to:

Right-click on the instrument/pair and click "Specification".

The specifications section will pop up.

Mon, 23 Mar, 2020 at 12:00
How Do I Hide or Show Instruments/Pairs?

To be able to customise the instrument/pair options, you need to:

  • Right-click on any instrument/pair.
  • Select "Symbols".
  • The Grey ones are: Hidden                                                      The Orange ones are: Showing
Mon, 23 Mar, 2020 at 12:00
How to Remove Your PRO4 Account in PRO4

To be able to delete the account, you need to:

  • Right-click on the account that you want to remove.
  • Select "Delete".

*Please close any open trades before doing this.*

Mon, 23 Mar, 2020 at 12:00
How To Add An Additional Trading Account in PRO4?
  • Right-click on one of your accounts.
  • Select Login to Trade Account.
  • You will need to choose the type of account you are going to open then click Next.
  • Login: PRO4 Account Number.
  • Password: Trader Password.
  • Select HugosWay-Real3 (Live account) or HugosWay-Demo3 (Demo account).
  • Click "Next". 

If you enter the correct details, you will see your additional account.

Mon, 30 Mar, 2020 at 12:00
How to Hide an Instrument/Pair?
  • Right-click on the instrument/pair that you want to remove.
  • Select Hide.
Mon, 13 Apr, 2020 at 12:00
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