Where are my funds kept?

All deposits are in segregated fund accountsAny and all funds deposited by our clients are held either in the name of the client and/or held in the name of Hugo’s Way for the client in a independent bank account. Furthermore, we keep segregated accounting records in our system. This ensures that our own funds and assets and client funds are tracked separately. At any time, we can quickly and accurately distinguish the funds which are being held for one client from those being held for another, as well as being able to distinguish our own funds. Client funds are kept off balance and are never used to pay creditors in the unlikely event that Hugo’s Way were to close its doors.

Sat, 19 Aug, 2023 at 12:00
How to verify my phone number?

If you haven’t verified your phone number, you will be prompted when you log in:

Alternatively, you can go to the ‘Settings’ option in your account, and you will see a ‘Verify’ button next to your phone number field. 

Mon, 10 Apr, 2023 at 12:00
How to disable 2FA (Two-Factor Authentication)?

Step-by-Step Guide:

At Hugo’s Way, we take the security of our clients’ accounts seriously.

In order to increase the security of your account, we recommend that you keep Two-Factor Authentication (2FA) enabled. This is an extra layer of security to protect your account from unauthorised access.

Should you wish to disable the Two-Factor Authentication feature, kindly follow these steps on your account:

  • On your Hugo’s Way profile, go to the "Settings" tab
  • Click the "Disable" button under the Two Factor Authentication section.

I Lost My Authenticator App or Cannot Get a Code Anymore.

Start a Live Chat on Hugo's Way

Explain your issue to an agent and you will be assisted accordingly. 

Mon, 10 Apr, 2023 at 12:00
I Want to Change the Device I am Using for Two-Factor Authentication

All you need to do is deactivate your current Two-Factor Authentication (2FA) first, then enable the Two-Factor Authentication (2FA) method on the other device you want to set it up on.

Should you not have the original device, please visit us on Livechat which is available 24/7 to assist you with your next steps.

Disabling Two-Factor Authentication

  • On your Hugo’s Way profile, go to the "Settings" tab.
  • Click the ‘Disable’ button under the Two-Factor Authentication section.

Once the above is done, you can now proceed to set up 2FA on the new device.

Enabling Two-Factor Authentication (2FA) via an Authenticator App

  • On your Hugo’s Way profile, go to the "Settings" tab. 
  • Click the ‘Enable’ button under the Two Factor Authentication section.
  • To find the requested code, download and open the Google Authenticator app on your phone and tap Begin Setup. Once you've used your phone to scan the barcode displayed in your browser, click Next. You will then be prompted to enter the authentication code that will appear on your phone.
Mon, 10 Apr, 2023 at 12:00

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