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Withdrawals(7)Help - My Withdrawal Hasn't Reached me YetWhat are the Withdrawal Time Frames?What are the Minimum and Maximum Withdrawal limits?What is the withdrawal process?What is the withdrawal process if I use my credit/debit card to deposit?What are the withdrawal methods currently available?How do I withdraw Bitcoin?
Bonus FAQs(6)How do I claim a bonus?How do I unlock my bonus?What's the difference between a Deposit Match Bonus and a Capped Bonus?Which trades count towards my bonus?When is my bonus credited?Does my bonus expire?
Fees(8)What is the inactivity fee at Hugo's Way?How long does my account need to be inactive before I am charged a fee?How much is the inactivity fee?How much are the withdrawal fees?How much are the deposit fees?How is the inactivity fee charged? How can I avoid the inactivity fee? What happens if my balance is too low to cover the inactivity fee?
Deposits(8)How long does it take to fund my account?Can I Cancel a Deposit on my Hugo's Way Account?What deposit methods are currently available?Hugo's Way CurrenciesHelp - My Deposit is Not Showing in my AccountWhat are the minimum and maximum deposit amounts?Depositing Bitcoin by using Credit/Debit card or Wire through Instacoins (3rd Party Platform)How do I Deposit Bitcoin to my Account?