What are the Minimum and Maximum Withdrawal limits?


Min: $10

Max: No Limit

Mon, 10 Apr, 2023 at 12:00
What is the withdrawal process?
  • Please only enter a Bitcoin (BTC) wallet address.
  • Ensure you enter the exact Bitcoin (BTC) address of your Bitcoin (BTC) wallet.  
  • We DO NOT send to Bitcoin Cash (BCH) wallet addresses. 
  • If you deposit via Debit/Credit Card it must be sent back to a Bitcoin (BTC) wallet address.

Due to the digital currency protocols, once the transaction is processed it can neither be canceled nor reversed. Providing incorrect details may result in the loss of funds that are transferred.

We aim to process withdrawal requests within 24 hours. Once processed it can take 1-6 hours or as soon as there 3-6 confirmations on the Blockchain before the funds will be available in your BTC wallet. 

You can monitor and search your transaction on: blockchain.com

Mon, 10 Apr, 2023 at 12:00
How do I withdraw Bitcoin?

If you want to withdraw your funds, you will need to do a withdrawal and select Bitcoin.

Follow these steps:

  • Click on Withdraw 
  • Select Bitcoin for Withdrawal Type
  • Enter the amount you wish to withdraw
  • Click Request Withdrawal
  • Enter your Bitcoin address: Copy and paste this from your Bitcoin Wallet or provider to ensure its correct.

Note: It will take time to process the withdrawal, and the blockchain will take 3-6 confirmations to confirm it once we have processed it.

You will be guided to a second screen where you will need to paste in the same Bitcoin address as you used in the first step. 

You then press "Send Bitcoin" and the withdrawal will be processed by the payments team.  

Mon, 10 Apr, 2023 at 12:00
What are the Withdrawal Time Frames?

We aim to process all withdrawals within a 24-hour timeframe. Once processed and approved, the timeframe for the particular payment method would apply. 

  • Bitcoin: Once processed it will need 1-6 hours or 3-6 confirmations on the Blockchain. You can monitor/search on 
Mon, 10 Apr, 2023 at 12:00
What is the withdrawal process if I use my credit/debit card to deposit?

If you deposited by credit card or debit card using Bitcoin via Instacoins (3rd party platform), the withdrawal will be processed by us in the same day and can take 1- hours or 3-6 confirmations on the Blockchain before being received. 

Mon, 17 Apr, 2023 at 12:00
What are the withdrawal methods currently available?


Bitcoin deposits must be withdrawn to your Bitcoin wallet. You can read morehere.

Mon, 10 Apr, 2023 at 12:00
Help - My Withdrawal Hasn't Reached me Yet

We aim to process your withdrawal within a 24-hour timeframe.   

Bitcoin: 1-3 hours/needs3-6 confirmations on the Blockchain.

  • You need to enter your Bitcoin Wallet address.
  • Ensure that any emails we have sent you for additional information required prior to processing your withdrawal have been reviewed and information provided.
  • You can check the 
Mon, 10 Apr, 2023 at 12:00

Can't find what you're looking for?

Let us help you!