We aim to process your withdrawal within a 24-hour timeframe.   

Bitcoin: 1-3 hours (requires 3–6 blockchain confirmations on Blockchain)

• You need to enter your Bitcoin Wallet address.
• Ensure that any emails we have sent you for additional information required prior to processing your withdrawal have been reviewed and information provided.
• You can check the status of your transaction on the blockchain using the Bitcoin wallet address where the funds have been sent to.

Estimated processing times and confirmations for ETH, USDC & USDT:

• Ethereum (ETH): usually within minutes (requires 12 confirmations)
• USDT: usually within minutes (requires 19 confirmations)
• USDC: usually within minutes (requires 12 confirmations)

When submitting a withdrawal request, ensure you enter the correct wallet address that belongs to the correct network for the selected token.

Ensure that any emails we have sent you for additional information required prior to processing your withdrawal have been reviewed and information provided.

You can check the status of your transaction on the blockchain using the wallet address.