Trade problems should be reported by opening a ticket. In that ticket, please include your PRO4 number and ID of the trade in question. 

Trade ID’s can be found here: 

Once we have the above information, our trading desk manager can look into this for you.

Margin Call occurs when your Margin Level drops to 100%. At that point, you cannot place any new trades. If the Margin Level falls to 70%, a Stop Out takes place, meaning your biggest negative trade will be automatically closed. You can see your Margin Level on the ''Trade'' tab on your PRO4 application. 

All accounts are ECN/STP. This means all trades are sent straight to the Liquidity Provider. 

We do not at this time. We will be adding them in the future. Check back at a later stage for progress on this account type.

Yes you are free to hedge, scalp and trade during news events.

With Hugo's Way, you are charged $5 per lot traded. 

If you opt to trade with a smaller lot size, the commission fee will be adjusted based on the lot size selected.

For example, if you decide to place a trade with 0.5 lots, you would be charged $2.50.

At this present moment in time, we do not offer support for MAM accounts.

At this present moment in time, we do not offer support for PAMM accounts.

1. Click on Internal Transfer
2. Select Wallet to Wallet as Transfer Type
3. Choose the account you need to send the funds from
4. Choose the account you need to deposit into
5. Enter the amount to transfer.
6. Click Request Transfer 

Please note the funds must be available in your Hugo's Way Wallet before you can transfer it.

You are able to trade all lot sizes on our accounts, from as low as 0.01 to 1000 lots, with the exception of Crypto assets which are from 0.01 to 10 lots.

Please click the following link to be able to see our Trading Assets: Click here