Pro4 / Pro5 Platform
Can I use an Expert Advisor (EA), Trading Robot or Bot?
Expert Advisors can be attached from the platform navigator after you understand how the strategy works. Test automation carefully before using it on a live account.
Need more help?
If this does not resolve the issue, submit a support ticket with the relevant account details and our team will investigate.
How do I find the market opening times on Pro 4 and Pro 5?
In the platform, open the instrument specification or market watch information to see the current trading session hours. Hours can change around holidays.
Need more help?
If this does not resolve the issue, submit a support ticket with the relevant account details and our team will investigate.
How do I open a chart on Pro4?
Find the instrument in Market Watch, then choose Chart Window. You can adjust the timeframe, indicators and chart type from the chart toolbar.
Need more help?
If this does not resolve the issue, submit a support ticket with the relevant account details and our team will investigate.
How do I reset my Pro4 password?
Reset the trading-account password from your client dashboard, then sign in to the platform again with the new credentials.
Need more help?
If this does not resolve the issue, submit a support ticket with the relevant account details and our team will investigate.
How long does a demo account last?
Demo-account availability and balances can change. Check the current account settings in your dashboard or create a new demo account when required.
Need more help?
If this does not resolve the issue, submit a support ticket with the relevant account details and our team will investigate.
I logged into my trading account but I cannot open a trade
Check the market session, available margin, volume and connection status. The platform journal can help identify the reason for a rejected order.
Need more help?
If this does not resolve the issue, submit a support ticket with the relevant account details and our team will investigate.