Security
How to disable 2FA (Two-Factor Authentication)
For account security, request changes to two-factor authentication through the dashboard or support after completing the required identity checks.
Need more help?
If this does not resolve the issue, submit a support ticket with the relevant account details and our team will investigate.
How to verify my phone number
Open your dashboard profile, enter your mobile number and complete the verification code prompt. Use a number that can receive the code before continuing.
Need more help?
If this does not resolve the issue, submit a support ticket with the relevant account details and our team will investigate.
I want to change the device I am using for two-factor authentication
Set up your new authenticator device before removing the old one. If you no longer have access to it, contact support so we can verify your identity.
Need more help?
If this does not resolve the issue, submit a support ticket with the relevant account details and our team will investigate.
Where are my funds kept?
Client funds are handled in line with the current Hugo’s Way client-funds policy. Review that policy for the latest safeguarding and account information.
Need more help?
If this does not resolve the issue, submit a support ticket with the relevant account details and our team will investigate.