Posted by Hugos Way on 23rd Nov

Gratitude to our community for patience during recent challenges

Microsoft Teams Image   2023 11 23 T105014.501

Dear HugosWay Community,

Today, we wish to address the recent developments that have impacted our trading platform and to assure you that we have actively worked to rectify the situation for an improved trading experience.

We recently encountered issues with our trading platform provider. Responding promptly to this unforeseen circumstance, we took immediate action. To ensure uninterrupted trading for our users, we announced the launch of TickTrader, an alternative platform designed to provide a stable and enhanced trading environment.

Navigating Challenges

As the saying goes, "things don't always go as planned." The HugosWay team has been diligently working to minimize disruptions during this transition. We acknowledge that delays have occurred, and we want to be transparent about the challenges we are facing. Rest assured, every user's funds are secure, and this transition is a step towards a more robust and reliable trading infrastructure for HugosWay.

We understand that delays in withdrawals, deposits, and response times can be frustrating. We sincerely ask for your patience and understanding during this period of heightened demand. We want to reassure you that most issues have been successfully addressed.

You can now resume trading as usual via the TickTrader platform, with all withdrawal, deposit, and fund access concerns effectively handled. There is no cause for panic; your funds are safe, withdrawals and deposits have operated fully and effectively throughout, and we are actively addressing the remaining issues to ensure a smoother experience for all.

Despite the current challenges, we see this transition as an opportunity for growth and improvement. We welcome all feedback on how we can make HugosWay even bigger and better for you. Our team is dedicated to enhancing our services, and we appreciate your ongoing support.

In closing, we extend our gratitude to all of you for your understanding and patience as we worked diligently through these challenges over the past couple of weeks. Your trust is of utmost importance to us, and we remain committed to providing you with the best trading experience.

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