In order to increase the security of your account, we have added Two-factor authentication as an extra step to the login process. - Read more

Planned CRM Upgrade, July 20th at 7:00 AM UTC

Update: 20th July

Success! Hugo’s Way CRM is back online.

The upgrade took approximately 5 hours and now we are back online. Once you log into your account you will see the new multi-currency Vaults and refined Bitcoin Deposit user journey.

To use the new vaults you can go and internal transfer funds from one vault to another. You will also be able to create MT4 accounts with the following base currencies BIT, EUR, USD and GBP.

Please take a look at our FAQs to learn more.

We appreciate your patience during the system upgrade.

Origional: July 17th

Hugo’s Way is performing a CRM system upgrade on Saturday, July 20th at 7:00 AM UTC.

Please expect app.hugosway.com to be offline for up to 8 hours. We will notify all clients once the CRM is back online.

What’s the purpose of this downtime?

We’re performing an upgrade that will give each user multi-currency Vaults. Once the upgrade is completed you will have USD, EUR, GBP, AUD, CAD and BTC.

With the new vaults, we are also rolling out new MT4 accounts in different base currencies.

We are also improving the process for depositing via Bitcoin. The new Bitcoin gateway has a fresh new look and is user-friendly.

How does this affect me?

During Saturdays upgrade, you will not be able to do any deposits, withdrawals or internal transfers. You will also not be able to move funds from the CRM to MT4.

We strongly suggest that you plan to move funds into your accounts ahead of the upgrade as our support team will not be in a position to assist at this time.

We are still on LiveChat via our website should you have any questions on the day.

Can I still trade?

During the upgrade, you are still able to trade via MT4 and You cannot transfer funds during the upgrade.

What happens after the upgrade is complete?

Once you log into your account you will see the new multi-currency Vaults. To use the new vaults you can go and internal transfer funds from one vault to another.

You will also be able to create MT4 accounts with the following base currencies BIT, EUR, USD and GBP.

We appreciate your patience during the system upgrade.

 

*Any issues with trades or account balances will not be refunded during this time. Please ensure you have taken the time to plan your trading around this Upgrade