General FAQ | Hugo's Way FX

General FAQ

We are located in Seychelles.
Hugo’s Way Ltd
Global Gateway 8, Rue de la Perle,
Providence Mahe,
Seychelles

Please note we use a number of payment gateway service providers. Please ensure you are aware of the Descriptor that will be shown in your bank statement.

  • When Depositing you will see what will appear in your statement on the screen
  • You will see a pop up after you deposit with the descriptor
  • you can see in each deposit line what you have been billed as
  • You will get an email showing what you will be billed as

For any questions please contact support

Hugo’s way offer flexible leverage options ranging from 1:1 to 1:500.

3D Secure. Added security for you.

If you are depositing by card , the payment gateway may require the card being use to be a 3D secure Card.

3D secure is an extra level of security to protect Card holders while making payments and against your card being used when it is not you making the transaction.

So what is it?

3D Secure stands for 3 Domain Server, there are 3 parties that are involved in the 3D Secure process :

  • The company the purchase is being made from.
  • The Acquiring Bank (the bank of the company)
  • VISA and MasterCard (the card issuers themselves)

The scheme is a collective of Verified by VISA (VBV) and MasterCard Secure Code (MSC).  It is the most recent fraud prevention initiative that is available at the moment.

When using a 3D secure card you may be:

  • brought to a screen to enter your Master Card Secure Code or Your Verified by VISA Code.
  • Some banks will text you to ensure this is a transaction you are making

Once you complete this 3D secure process you can use the card with out any issues.

Contact your bank for any questions about whether your card is 3D Secure and to learn more.

Address Verification

For address verification, we primarily look to receive ONE of the following documents;

  • Bank Statement (If you provide a bank statement or credit card statement please make sure that all personal information such as the credit card details are not visible)
  • Utility Bill (Water, Gas, Electric, etc)
  • Mobile Phone contract
  • Work payslip/Fs3

And it fits within our guidelines of;

  • Must be able to see full document (Account numbers and sensitive information can be covered)
  • Document must be dated within 3 months (90 days) of present day
  • Must state your full name and address on document
  • Must show some form of official logo, stamp or notarisation
  • Cannot be a screenshot from a computer or mobile phone
  • Ensure document is not password protected.

Personal Photo Identification

For Identity verification, we will be able to accept ONE of the following;

  • Passport
  • Drivers License
  • National Identity Card
  • Voters Card

NOTE: Forms of ID like temporary residence permits or paper ID cards are not accepted as proof of identification. 

And it fits within our guidelines of;

  • Must be able to see full document
  • Client must be aged 18 or over
  • All text must be clear and able to read
  • Document cannot be expired, must still be valid/in date
  • Document must be sent in colour (We cannot accept Black and White Copies)
  • Cannot be a screenshot from a computer or mobile device
  • Must state clients Date of Birth
  • Please ensure document is not password protected

Documents that look tampered with or irregular will be denied.

*Clients aged under 18 years old will have their accounts disabled instantly.

Yes we currently have four ways you can get help

Hugo’s Way is currently not regulated. Regulation takes a very long time to setup and we are in the process of applying for regulation.

Go to the login screen on app.hugosway.com

  1. Click the Verify link
  2. Enter your email address
  3. Hit Resend Verify Email

You can also use this link app.hugosway.com/verify

Yes you are free to hedge, scalp and trade during news events.

No, there are no inactivity fees.

Talk to Hugo

Hugo is open to chat anytime 24/5, just click the live-chat bubble on the bottom right.

support@hugosway.com

Address

Hugo’s Way Ltd
Global Gateway 8, Rue de la Perle,
Providence Mahe,
Seychelles

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