Account Management | Hugo's Way FX

Account Management

Please note we use a number of payment gateway service providers. Please ensure you are aware of the Descriptor that will be shown in your bank statement.

  • When Depositing you will see what will appear in your statement on the screen
  • You will see a pop up after you deposit with the descriptor
  • you can see in each deposit line what you have been billed as
  • You will get an email showing what you will be billed as

For any questions please contact support

If you deposit by Wire we must send that same amount back via wire first before using another withdrawal method.

  • We can only send the initial deposit back to the same bank account used in that deposit
  • Once the initial deposit has been returned we need to use a different withdrawal method for future withdrawals
  • The withdrawal will be processed by us in the same or next business day and can take 3-6 days to hit your account (this depends on your bank).

Sample : If you deposit $100 via Wire initially and have a balance of $200 in your Hugo Wallet from trading, we have to process $100 back to your bank account and then we can send the other $100 to your other bank account or to a bitcoin address should you look to withdraw the balance of the $200.

If you deposit by Card we must send that same amount back to the card first before using another withdrawal method.

  • We can only send the initial deposit back to the same card used in that deposit
  • Once the initial deposit has been returned we need to use a different withdrawal method for future withdrawals
  • The withdrawal will be processed by us in the same or next business day and can take 3-6 days to hit your account (this depends on your bank).

Sample : If you deposit $100 via Card initially and have a balance of $200 in your Hugo Wallet from trading, we have to process $100 back to card and then we can send the other $100 to your bank account or to a bitcoin address should you look to withdraw the balance of the $200.

If you deposit by Bitcoin we must send that same amount back to your Bitcoin address first before using another withdrawal method.

  • Once the initial deposit has been returned we need to use a different withdrawal method for future withdrawals
  • The withdrawal will be processed by us in the same or next business day and can take 1-3 days to hit your account (this depends on 6 comfirmations).

Sample : If you deposit $100 via Bitcoin initially and have a balance of $200 in your Hugo Wallet from trading, we have to process $100 back via bitcoin and then we can send the other $100 to your bank account or to another bitcoin address should you look to withdraw the balance of the $200.

We process all withdrawals in the same business day or the next business day. Our Payments team operate 9-5 GMT Monday to Friday.

  • Cards: Once processed your banks timelines can vary but on average it is 3-6 days
  • Bank Wire/ Transfer :Once processed your banks timelines can vary but on average it is 3-6 days
  • Bitcoin : Once processed it will be 1-3 hours or as soon as 6 confirmations on the blockchain. You can monitor/search on blockchain.info

Sample : If you process a withdrawal on Monday at 1 pm GMT we will process that on that day.

Sample 2 :  If you process a withdrawal on Friday after 5PM GMT we will process on Monday morning.

Address Verification

For address verification, we primarily look to receive ONE of the following documents;

  • Bank Statement (If you provide a bank statement or credit card statement please make sure that all personal information such as the credit card details are not visible)
  • Utility Bill (Water, Gas, Electric, etc)
  • Mobile Phone contract
  • Work payslip/Fs3

And it fits within our guidelines of;

  • Must be able to see full document (Account numbers and sensitive information can be covered)
  • Document must be dated within 3 months (90 days) of present day
  • Must state your full name and address on document
  • Must show some form of official logo, stamp or notarisation
  • Cannot be a screenshot from a computer or mobile phone
  • Ensure document is not password protected.

Personal Photo Identification

For Identity verification, we will be able to accept ONE of the following;

  • Passport
  • Drivers License
  • National Identity Card
  • Voters Card

NOTE: Forms of ID like temporary residence permits or paper ID cards are not accepted as proof of identification. 

And it fits within our guidelines of;

  • Must be able to see full document
  • Client must be aged 18 or over
  • All text must be clear and able to read
  • Document cannot be expired, must still be valid/in date
  • Document must be sent in colour (We cannot accept Black and White Copies)
  • Cannot be a screenshot from a computer or mobile device
  • Must state clients Date of Birth
  • Please ensure document is not password protected

Documents that look tampered with or irregular will be denied.

*Clients aged under 18 years old will have their accounts disabled instantly.

You will need to Login and go to the My Accounts Tab

  1. My Accounts
  2. Click View on the account
  3. Click the Actions tab
  4. Change the leverge
  5. Hit Submit

If you are in trades you cannot decrease the leverage.

We aim to approve your account in the same business day but it can take 24 hours/next business day.

We try process all withdrawals within the same business day or the following business day.

Once Processed withdrawals take:

  • Credit Card : 3- 6 business days
  • Bank Transfer/Wire : 3-6 business days
  • Bitcoin : 1-3 hours

Your bank can be responsible for longer timelines on Card and Wire withdrawals

 

You can learn more about withdrawals here

  1. Navigate to Withdrawals
  2. Choose Method and follow the instructions
  3. Enter an amount
  4. Process Withdrawal
Withdrawals

 

If you want to withdraw funds in bitcoin you will need to do a withdrawal and select Bitcoin.

Follow these steps

  1. Click Withdraw
  2. Select Bitcoin for withdrawal type
  3. Enter your amount
  4. Enter your Bitcoin address : Copy and paste this from your Bitcoin Wallet to ensure its correct.
  5. Click Request Withdrawal

Note it will take time to process the withdrawal and the blockchain will take 6 confirmations to confirm it once we have processed it.

  1. Click “Internal Transfer”
  2. Select “Wallet to MT4” in the “Select transfer type”
  3. Choose the MT4 account to deposit into
  4. Enter the amount to transfer. You need to have this amount available in your Hugo Wallet before you can transfer it.
How to start trading

 

Once you sign up and go through phase 1 and 2 of the process then you can re-login to start uploading your documents. Once your logged in you can upload your ID and proof of address. Be sure your documents are valid and within date. ( 3 months from the date you are looking to upload documents. eg : Upload date is 31/03/2018 you cannot upload docs dates before 01/01/2018).

To open a Hugo trading account you simply have to visit the Sign Up page and fill in your details.

You will receive an email to the second stage of the signup process.

At Hugo we offer Unlimited MT4 Demo Accounts to our clients.

To open a demo click here

To move money from your Wallet to MT4 or MT4 to Wallet you will need to do an internal transfer.

See the screen shot below to guid you through this.

  1. Click Internal Transfer
  2. Select the Transfer type
  3. Choose the Account receiving the funds
  4. Enter the amount to transfer
  5. Press Request Transfer.
How to start trading

You can learn more about funding here

  1. Login/ Sign Up
  2. Navigate to Deposits
  3. Choose Method and follow the instructions
  4. Start trading
Hugos Way deposit section in the CRM

Once your KYC documentation is approved and you have successfully deposited into your account you can create a trading account.

Click “My Accounts” and then click “Create Account”

You will be brought to the next to choose “Account Type and “Leverage”

Now click “My Accounts” and your new account is there.

 

 

To create a trading account follow these steps.

Once your KYC documentation is approved and you have successfully deposited into your account you can create a trading account.

Click “My Accounts” and then click “Create Account”

You will be brought to the next to choose “Account Type and “Leverage”

Now click “My Accounts” and your new account is there.

 

Go to the login screen on app.hugosway.com

  1. Click the Verify link
  2. Enter your email address
  3. Hit Resend Verify Email

You can also use this link app.hugosway.com/verify

Talk to Hugo

Hugo is open to chat anytime 24/5, just click the live-chat bubble on the bottom right.

support@hugosway.com

Address

Hugo’s Way Ltd
Global Gateway 8, Rue de la Perle,
Providence Mahe,
Seychelles

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